We are completely convinced of the quality of our products and we thrive to be as accurate as possible with the dispatching. However, mistakes do happen and even the highest quality products sometimes fail.
Should you experience any problems with our products, please do not hesitate to contact us.
Below you will find the different scenarios and requirements for easy and fast returns.
There is a 30 day return period on all items purchased on DirectStoreUSA.com, starting with the day of the delivery as day one.
Scenario 1: The item/product is damaged or broken upon receipt or a mistake was made by us.
In case a mistake was made by us or an item is broken or damaged upon receipt, please contact us right away so that we can figure out a solution to resolve the problem as quickly as possible. In these cases, we will pay for the return-shipping by sending you a pre-paid return label. Please understand that - in most cases - we have to inspect the returned item before we can send you a replacement or issue a refund. We know that this might be inconvenient at times, but we had to make this decision in order to prevent abuse and 'return-fraud'.
Scenario 2: The item/product is in perfect working order. You simply changed your mind and want to return the purchased item.
In this case, we will only accept returns and refund the purchase price if the returned item is in unused and new condition and in the original packaging.
Please contact us before you return any item. In this scenario, you will be responsible for the return- shipping cost. As soon as we receive the returned item, it will be inspected to verify that it is still in new and unused condition in the original packaging. If all criteria is met, we will immediately refund the purchase price.
Please always keep the shipping packaging until you checked all merchandise for full functionality.
Never accept boxes that appear damaged or 'banged up'. Please refuse the delivery and let the deliverer and us know about the situation.
We hope you find our return policy fair and clear. Please communicate with us in case there are any problems or issues with any of the products you purchased in our store.
Please note that many of our products also come with a warranty. Please refer to the detailed product descriptions for conditions and details.